We wish your experience with Art Rotator to be pleasurable, safe and secure, so we have listed below some useful information to consider before conducting your transactions. Please also refer to the Frequently Asked Questions (FAQ) section on the website for more details.
We will add to this Trade Securely section as we come across anything pertinent and useful, so please come back to this page from time to time and especially before you buy, sell or exchange your artwork.
Certificate of Authenticity/Condition Report
Buying art online can be fast and convenient, and with the right questions and considerations in mind, you can easily grow your art collection with online purchases. As a Buyer, one of your top concerns may be receiving what you paid for. As a collector, having legitimate pieces is imperative to your collection.
How can you feel confident that the artwork you see online is what you will receive? Art Rotator will only list artwork with a Certificate of Authenticity, and an image of this will accompany the artwork pictured in the Online Gallery.
The certificate should either originate from and be signed by the artist, a publisher, an established dealer, or an acknowledged expert on the artist. You may wish to research the artist and find places online that shows the artist’s work to match any signatures or style of artwork. Social media can be a helpful tool to find collector groups who may be able to give you more information and confidence.
Art Rotator will ask the Seller or Exchanger to disclose anything untoward in the artwork’s condition and if there is any further provenance documentation or story to accompany the piece. Provenance for the artwork in your collection establishes its valuation and authenticity.
Be aware of scammers and use a reputable company to transfer funds. For payment of our Introducer Fees at this time, Art Rotator will use only PayPal, so please ensure you have opened a free PayPal account and can give us the email address you linked to it.
Another option is to use an escrow account. Escrow alleviates that risk by providing a robust and trusted payment method that reduces the risk of dealing with an unknown and untrusted entity. Often, the cost of using escrow is cheaper than other popular payment methods, such as credit cards or PayPal, for instance.
An escrow account holds the funds while the artwork is exchanged, so both the Buyer and Seller are protected. The Buyer is given the opportunity to inspect the merchandise before they release the funds. The Seller is also protected from any unexpected chargebacks.
Before you complete your transaction, the buyers, sellers and exchangers should look into the packaging, shipping methods and the cost of sending their pieces of art.
Tracking Using a Courier
Always obtain the courier tracking information when using a courier to ship your artwork and please share this number with the Buyer or Exchanger.
You can quickly check the status of a current order with your order number and email address.
In some areas, it may be helpful if you contact your local courier company to advise them that you are expecting a parcel and that you will either collect it from them or make delivery arrangements to suit.
Occasionally, the courier company may require a Proforma Invoice for the artwork before the item is delivered.
The Seller/Gallery usually supplies this document for the courier, but if you haven’t received one, this is a simple document you can create at home and has no legal or contractual value. Refer to the FAQ section for more details if you have to create one.
If your artwork is small and light, you may be able to use the general postal services. Ensure your artwork is protected on all sides by using light bubble wrap packaging and boxes usually supplied at stationary stores or post offices. Obtain proof of postage and insure the package for the full value in case of damage or loss.
Please email a copy of this proof of postage to the Seller or Exchanger, so they know the package is on the way and can keep an eye open for it or advise their postal office they are expecting a delivery.
All parties should be clear on who will insure the artwork during transit and whether the artwork is sufficiently covered for damage, theft or loss. The Seller often covers insurance, but sometimes the Buyer has a company that they trust and may wish to cover this cost and arrange it.
Ask the Seller or Exchanger about their “Return Policy” (Refer to the FAQ section). Obtain this in writing in case the piece you receive does not match the artwork they submitted to Art Rotator for the Online Gallery or does not meet your agreed negotiation.
Always keep correspondence with Art Rotator, and/or any Buyer, Seller or Exchanger, safe and within easy reach. Be honest and open in all your messages and transactions to increase your chance of success in any dispute.
You are our eyes and ears, and as you proceed through the buying, selling and exchanging processes if you have any suggestions or nuggets of information to make the procedure more efficient or secure, we would be delighted to hear from you.
We hope you have fun buying and selling through Art Rotator. If you are unsure of anything or need further information, please do not hesitate to drop us an email at firstname.lastname@example.org and we will try our best to assist you.